At Krekeya, the privacy and security of your personal information is our highest priority. In this Privacy Policy, learn in detail how we collect, use, store, and protect your data.
Last Updated: October 14, 2026. This Privacy Policy describes our practices regarding the collection, processing and protection of all information you provide when using the Krekeya platform.
Krekeya is committed to protecting your privacy and ensuring the security of your personal information. We comply with international data protection regulations such as GDPR (General Data Protection Regulation) and other relevant data privacy laws. Your personal information is used only for lawful and legitimate purposes and is provided with the highest level of protection. We use modern technology and security measures to maintain the confidentiality and integrity of your data.
This Privacy Policy applies to the Krekeya website, mobile applications, and all related services. This policy applies to you when you access, register, or use the Krekeya platform. This policy explains what types of personal information we collect, why we collect it, how we use it, and how we keep it secure. By using the Krekeya platform, you consent to the terms of this Privacy Policy.
Krekeya acts as the data controller for your personal information. This means we determine why and how your personal data is processed. We ensure that your information collection and processing complies with all applicable data protection laws. We are fully responsible for the processing of your data and are accountable to you for any questions or concerns.
All data transmission is protected by 256-bit SSL encryption keeping your information completely confidential
We follow the EU's GDPR standards and fully respect your data rights
Only authorized personnel can access your data and all access is logged
When you create an account at Krekeya, we collect several pieces of personal information. This includes your full name, date of birth, email address, mobile number, residential address, and payment method details. For account verification, we may request copies of identification documents such as National ID card, passport, or driving license. All information you provide is stored in encrypted format on secure servers. When you contact customer support, we also store those communications and associated data.
When you use the Krekeya platform, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device identifiers, location data, and time zone settings. We track your betting history, transaction records, game preferences, and platform interactions. This data helps us improve our services, prevent fraud, and provide a personalized experience. We use cookies and similar technology to track user behavior and optimize platform performance.
We may also collect information from third-party sources such as payment processors, identity verification services, and fraud prevention tools. This information helps us verify your identity, process transactions, and ensure platform security. We may also collect information from public databases and credit reference agencies to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
| Data Categories | Purpose of Collection | Legal Basis |
|---|---|---|
| Personal Identification Information | Account Creation and Verification | Contract Performance |
| Financial Information | Payment Processing and Transactions | Contract Performance |
| Technical Data | Platform Improvement and Security | Legitimate Interest |
| Betting History | Service Provision and Fraud Prevention | Legal Obligation |
Your personal information is primarily used to provide and improve Krekeya services. We manage your account, process bets, pay out winnings, and complete deposit-withdrawal transactions. Your data helps us optimize platform performance, develop new features, and personalize user experience. We provide customized content and recommendations based on your preferences. Your betting history and interaction data helps us create better odds, markets, and promotions.
Krekeya uses your information to maintain platform security and detect fraudulent activity. We monitor your transaction patterns, login activity, and betting behavior to identify suspicious activity. Your identity verification data is used to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We use advanced security systems to prevent unauthorized access, hacking attempts, and account takeovers.
We use your email and mobile number to send important account notifications, transaction confirmations, and service updates. With your consent, we may send promotional offers, bonus updates, and newsletters. You can unsubscribe from marketing communications at any time. We also use your contact information to provide customer support and resolve your queries. We collect your feedback to improve service quality.
We use your information to fulfill any legal or regulatory obligations. This includes tax reporting, anti-money laundering checks, and responsible gaming monitoring. We may share your information in response to lawful requests from law enforcement agencies or courts. We also use your data to report to licensing authorities and regulators.
Krekeya shares your information with certain third-party service providers who support our operations. This includes payment processors who handle deposits and withdrawals, identity verification services, cloud hosting providers, and customer support tools. All these third parties operate under strict confidentiality agreements and may use your data only to provide specific services. We ensure that all third parties comply with data protection standards.
If Krekeya undergoes a merger, acquisition, asset sale, or bankruptcy, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and ensure your data receives the same level of protection. The new owner will be obligated to follow this Privacy Policy unless you are notified of changes and your consent is obtained.
Krekeya may disclose your personal information if required by law or in response to subpoenas, court orders, or other legal processes. We may share information if we believe disclosure is necessary for national security, law enforcement, or public interest. We may also share information to protect our rights, property, or safety, or to investigate fraud.
We will seek your consent before sharing your personal information for any purpose other than those described in this Privacy Policy. You can withdraw your consent at any time by changing your account settings or contacting us.
Krekeya uses industry-standard security measures to ensure the highest level of data security. We use 256-bit SSL (Secure Socket Layer) encryption to protect all data transmissions. Your sensitive information such as passwords and payment details is stored in encrypted form in our secure databases. We use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. Our servers are located in physically secure data centers with 24/7 monitoring.
Access to your personal information is strictly limited and granted only to authorized Krekeya employees who need this access to perform their job functions. All employees have signed confidentiality agreements and received data protection training. We use multi-factor authentication and role-based access control. All data access is logged and regularly reviewed to detect any suspicious activity. We ensure that third-party service providers also maintain the same level of access control.
Krekeya regularly conducts security assessments and penetration testing to identify and fix vulnerabilities in our systems. We have independent security experts audit our infrastructure and practices. Any security issues are addressed immediately and users are notified when necessary. We keep our software and systems updated with the latest security patches and updates.
While we maintain the highest security measures, we have a comprehensive response plan in case of a data breach. We will immediately notify affected users and explain the nature and scope of the breach. We will inform relevant regulatory authorities and conduct a full investigation. We may provide affected users with free credit monitoring or other remedial actions.
All data is stored in encrypted form on secure cloud servers and backed up regularly
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Cookies are small text files stored on your device when you visit the Krekeya website. We use cookies to remember your preferences, maintain your login session, and improve your browsing experience. Cookies help us track website performance and understand user behavior, which helps us optimize our services. We use both session cookies and persistent cookies.
Krekeya uses different types of cookies: essential cookies that are necessary for website functionality, performance cookies that monitor website performance, functionality cookies that remember your preferences, and targeting/advertising cookies that deliver relevant content and ads. We also use third-party cookies for analytics and marketing purposes.
You can control and manage cookies at any time from your browser settings. Most browsers accept cookies automatically, but you can change settings to block or delete cookies. However, please note that disabling cookies may prevent some features of the Krekeya website from working properly. You can also customize your cookie settings from our cookie preference center.
In addition to cookies, we use web beacons, pixel tags, and similar tracking technologies. These help us measure email campaign effectiveness and track user interactions. We use mobile analytics software to understand functionality in our mobile app. All tracking complies with applicable privacy laws.
You have the right to request a copy of the personal information that Krekeya holds about you. We will provide you with your data in a structured, commonly used, and machine-readable format. You also have the right to transfer your data to another service provider (data portability right). Use your account settings to request access or contact our support team.
You can update or correct your personal information at any time by logging into your Krekeya account settings. If any of your information is incorrect or needs updating, let us know and we will correct it immediately. Keeping your information accurate and up-to-date is important for us to provide our services correctly. You can also request updates through our customer support.
You have the right to request deletion of your personal data (right to erasure or right to be forgotten). We will process your request unless we need to retain the data for legal or regulatory reasons. Please note that deleting certain data may prevent you from using Krekeya services. We will verify your deletion request and complete it within 30 days.
You may object to the processing of your personal data in certain circumstances, especially for direct marketing purposes. You can request restriction of your data processing if you dispute the accuracy of information or question the legality of processing. Krekeya will evaluate your request and take appropriate action. You can opt out of promotional communications at any time using the unsubscribe link in marketing emails.
Want to exercise your data rights? Go to your account settings or email [email protected]. We will respond to your request within 30 days and take action after verifying your identity.
Krekeya retains your personal data for as long as your account is active and as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. Even after your account is closed, we may retain certain information to meet regulatory requirements such as anti-money laundering and tax reporting. Typically, financial records are retained for 7 years and identification documents for 5 years.
When your data is no longer needed, we delete it securely and permanently. We follow a secure deletion procedure that ensures data cannot be recovered. Data is also completely removed from backup systems within specified timeframes. We regularly review our retention policy and follow industry best practices.
Your personal data is stored on secure servers that may be located in different jurisdictions. Krekeya ensures that all data storage locations comply with appropriate security and data protection standards. We perform regular data backups to prevent data loss and ensure business continuity. All data transfers are made through encrypted channels.
Krekeya is not for persons under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided us with information, we will immediately delete that information and terminate the account. Parents should monitor their children's online activities and ensure they do not access age-restricted sites.
Krekeya uses various methods to verify users' age. During registration, you must provide your date of birth and submit identification documents that confirm your age. We may also use third-party age verification services. If you know an underage person is using Krekeya, please inform us immediately.
If we discover that a minor is using our service, we will attempt to notify the parent or legal guardian if contact information is available. We encourage parents to educate their children about online safety and promote responsible internet use. Responsible gaming and age verification are our priorities.
Krekeya may update this Privacy Policy from time to time due to changes in our practices, technology, or legal requirements. We will notify you by email, website notification, or other means before making any material changes. The latest update date will be displayed at the top of this page. We encourage you to regularly review this Privacy Policy to stay informed about updates.
Continuing to use Krekeya after the Privacy Policy is updated means you have accepted the revised policy. If you do not agree with the new policy, you have the right to close your account. In the case of significant changes, we may seek your explicit consent. Your continued use will be considered implied consent unless otherwise specified.
We will notify you about changes to the Privacy Policy in various ways. This may include notifications to your registered email, prominent notices on the website, app push notifications, or pop-up messages when logging in. For important changes, we will provide a 30-day notice period. You will have the opportunity to review before the new policy takes effect.
Contact Us: If you have any questions or concerns about privacy, email [email protected] or contact us through our live chat support. Our dedicated privacy team is ready to help you.
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